If there’s a better way to do something…
it’s gotta be done.
A Taste of Autonomous Driving Proves Profound
This past week, my wife Nancy and I were in San Francisco for a conference and had the opportunity to use Waymo’s autonomous ride service several ti…
Reflecting on Cars and Mobility Moments
On our way home from dinner the other night in Austin, TX, my son, Samson, and I did a double take as we stopped at a red light along Cesar Chavez Str…
Can We Stop the “Chase” in Our Used Vehicle Pricing?
As I talk to dealers week after week about their aged and distressed inventory, it doesn’t take long to uncover a distinct pattern: Someone is prete…
Assessing Your Used Vehicle Acquisition Proficiency
This week, Cox Automotive reported that retail sales of used vehicles, while trending above last year’s sales volumes, have tapered off in recent we…
Keeping An Eye Out for Opportunity and Showing Compassion
If you haven’t read former dealer Todd Caputo’s post on how t…
A Closer Look at Unit Cost Variability in Used Vehicles
Since the dawn of the used car business, it’s been true that dealers make their money when they buy a car. This enduring truth was the first bit…
Why Retail Used Vehicle Prices Won’t Rise Like Wholesale Values
Last week, I shared a post that outlined a somewhat odd moment in the used vehicle market, wherein wholesale values have risen steadily for the past t…
An End of the Month Gross Profit Reckoning in Used Vehicles?
I have a suspicion that the month of August will look pretty good for dealers as far as used vehicle sales volume, but their month-end gross profit ta…
An Empathy-based Approach for Customers with Negative Equity
One of the most persistent topics of conversation with dealers of late has been the difficulty they experience working with customers who want to trad…
Pointers to Help You Play in Today’s Challenged CPO Market
A recent report from Cox Automotive highlights a pain point many dealers will know all too well—if you want to stock one- to three-year-old vehicles…