If there’s a better way to do something…

Like many of you, I’ve been on the phone and in meetings almost constantly for the past two weeks. I apologize to dealers who may be still waitin…

I hope that everyone reading this post is healthy, safe and doing everything in your power to stay that way. I don’t think any of us would disagr…

As regular readers might know, I’ve been anxious to see the 2019 year-end dealership financials from the National Automobile Dealers Association (NA…

It’s no secret that certified pre-owned (CPO) vehicles have become a big part of the used vehicle business at franchise dealerships. Cox Automoti…

It’s not easy to change long-standing beliefs and best practices. Just ask Tim Nelson, general manager at Beaverton (OR) Honda. He has led the st…

A few weeks ago, I saw down with WardsAuto Dealer Business editor Steve Finlay to discuss my latest book, “Gross Deception: A Tale of Shift…

I had the distinct honor and privilege to pen an op-ed piece for Automotive News. The piece appears in this week’s issue and addresses a…

A vAuto Performance Manager (PM) made an astute observation about the belief among dealers that you need to stock more vehicles than you typically sel…

As I was leaving Las Vegas yesterday, it occurred to me that I hadn’t shared much on new vehicle market conditions and what they may mean for dealer…

Like many dealers, the annual National Automobile Dealers Association (NADA) convention is a time for seeing long-time friends and making new ones.…