If there’s a better way to do something…

Old beliefs and habits definitely die hard. Take the way many dealers still think about their new and used vehicle prices: Dealers contr…

I had an old rule of thumb when I was a dealer: You could get a bead on new vehicle inventory imbalances by the number of full-page ads in the Chicago…

“It’s life by a thousand little things, or death by a thousand cuts.” A dealer recently shared this line as we were discussing how the…

I had an eye-opening conversation the other day with used vehicle manager Jim Mason of Steven Toyota, Harrisonburg, VA. We were discussing how the…

Dealers often have an "all or nothing" view of digital retailing. That is, to them, digital retailing represents the full monte of selling a new or…

The other evening I had “a parma and pot.” To explain, I was in a pub to take in a most quintessentially Australian experience. I was there to…

It’s easy to teach when your students want to learn. That’s a primary take-away from my meetings with dealers in Sydney and Brisbane—the firs…

I’m excited to embark tomorrow on a very unique trip. I’ll be spending two weeks in Australia, helping dealers there better understand the Velo…

I imagine there have been a lot of long faces on dealers as they reviewed their financial statements from last month. Not only did many dealers see…

We’ve arrived at an interesting time for retail sales of new and used vehicles. Both sides of the business face a market supply/demand imbalance,…