If there’s a better way to do something…
it’s gotta be done.
3 Ways Packs Prove Problematic For Dealers
There’s no question that dealers like packs. But packs have become increasingly problematic for dealers, sometimes in ways they fail o…
Dealer Enjoys Early, E-Commerce Success
General Manager Todd Long dares to be different at O’Neill Honda in Kansas City. Before he took the job in December 2013, Long mystery-shopped…
3 Lessons From Top-Performing Used Vehicle Retailers
I was struck by several take-aways from Automotive News’ Top 100 Dealer Groups Ranked By Used Vehicles report published last week. Th…
3 Ways To Eliminate The Used Vehicle Manager’s “Double Curse”
Some used vehicle managers carry a double curse. The first curse is their absolute focus on average front-end gross profit. They’ll say, “I…
Factory Pricing Decision Will Test Dealership Efficiencies
Here we go again. Another factory messing with dealer margins. This time it’s Fiat Chrysler, according to an Automotive News…
3 Ways To Confront The Boogeyman In Used Vehicles
A dealer recently took issue with my assertion that the used vehicle business has been suffering from margin compression.…
Used Vehicle Recall Regulation: A Future Part Of Life For Dealers?
A recent Detroit News…
How Factories Make New Vehicle Pricing Challenges Even Worse
Most dealers would agree that today’s typical customer is far more price-aware than those of previous generations. This awareness stands to re…
3 Ways Dealers Work To Minimize Inventory Age In Used Vehicles
It wasn’t all that long ago when most dealers really only worried about one or two things in their used vehicle departments—the average front-end…
A “Connection Commerce” Challenge For Dealers
Most dealers understand that today's car business is an Internet business. They know that new and used vehicles aren’t really for sale unless…