If there’s a better way to do something…

I love it when I have the honor of talking shop with Brian Benstock, general manager and vice president at Paragon Honda and Paragon Acura in New…

In the past several years, many dealers have come to understand that speed matters in their dealerships. This emphasis on speed has been most…

“If you’re not getting better, you’re getting worse.”…

This week brings two news developments that suggest difficult times ahead for dealers who resist the car business’ fast-moving, e-driven evolut…

A colleague shared the single-side of a cell phone conversation he overheard this week as his return flight from the Digital Dealer conference in…

You might call it an annual rite—just as the tulips start to bloom I hear from dealers excited about the start of the spring selling season. T…

It feels pretty good to be a car dealer right now, particularly in used vehicles. Dealers are reporting strong used vehicle results in April, wi…

Dealers have been asking recently about factory certified pre-owned (CPO) programs. The questions flow in part from recent efforts by factories t…

In its coverage of the New York Auto Show this week, Automotive News picked up on a concept that’s long been familiar here—the benefits that…

At a recent dealer group presentation, a used vehicle manager asked me an astute question: “Dale, how can you tell when a used vehicle may nee…