If there’s a better way to do something…
it’s gotta be done.
Who’s The “General” At Your Dealership?
A few months ago, I finished the biography of Abraham Lincoln, “Team of Rivals,” that inspired the award-winning movie, “Lincoln.” The b…
What’s Wrong With This Picture?
Following a debate-like exchange the other day with a few industry players about the state of today’s new car market, I did a quick search on A…
An Apology, An Insight And A Touch of Humor
My phone started ringing around 8 a.m. CST this morning. A technical bug caused an extremely rare outage of vAuto’s system. Our vAuto team scr…
Marketing Guru Seth Godin Affirms Velocity Management Principles
A hat-tip to Velocity dealer CJ Romig of Motor Werks of Barrington, Ill: His “tweet” earlier today brought my attention to a blog post from S…
7 Rules To Recondition Used Vehicles “Right” Every Time
I like the way the general manager of a Chevrolet dealership in upstate New York thinks about used vehicle reconditioning. “It’s just as imp…
Two Traditional Management Practices That Undermine Used Vehicle Potential
I’ve long advocated that dealers need to recognize the primacy of the used vehicle department as an engine of growth for sales volumes and prof…
E-Commerce Update: “Self-Service” Auto Financing In Five Years?
I had a fascinating conversation the other day with Pete Radike, director of product management for Fiserv, a Wisconsin-based company that proces…
A Look Ahead At The Future, And Why Velocity Matters Today
A recent report from the Roland Berger strategy consulting firm discussed challenges for auto dealers and manufacturers in the year ahead. The f…
Four Operational Challenges for Dealers To Address In 2014
If I were to offer a two-word outlook for the coming year it would be, “cautiously optimistic.” Don’t get me wrong. I think 2014 will be a…